Refund & Cancellation Policy

• A one-time fee of ₹99 is charged for registration and consultation.
• The ₹99 fee is non-transferable.
• After deduction of applicable GST, the eligible amount is retained as Delegme Service Credit and may be redeemed against future services offered by Delegme.
• The amount cannot be withdrawn or exchanged for cash.
• Refunds will only be considered in cases of:
  1. Duplicate payment.
  2. Failed registration due to a technical error on the platform.
• By making the payment, the user agrees that the ₹99 fee will be retained as service credit and used against future services on the Delegme platform.

• Payments made towards any service booked through Delegme are generally non-refundable once the service has commenced, been delivered, or work has been initiated by the assigned professional or consultant.
• If a service is cancelled before work has commenced, Delegme may, at its sole discretion, provide a refund or convert the amount into Delegme Service Credit after deducting applicable taxes, processing charges, and administrative expenses.
• Any approved refund will be processed only to the original mode of payment.

The following amounts are non-refundable:

• GST and other applicable taxes.
• Platform, convenience, processing, or administrative charges.
• Charges for services already delivered, partially delivered, or utilised.

Refunds will only be considered in the following circumstances:

• Duplicate payment made by the user.
• Payment deducted due to a technical or system error.
• Service could not be provided solely due to an error attributable to Delegme.

If a customer is dissatisfied with a service provided through Delegme, the customer must notify Delegme within 48 hours of service completion, along with supporting details of the concern.

Delegme will review the complaint and may, at its sole discretion:

• Facilitate a resolution with the service provider;
• Provide service credits for future use; or
• Arrange a re-service, where applicable.

Customer dissatisfaction alone does not automatically entitle the customer to a full refund. Refunds will be considered only after an internal review and verification of the complaint.

Any approved refund request must be raised within 48 hours of the transaction and will be processed within 7–14 business days after verification.

By making any payment on Delegme, the user acknowledges and agrees to this Refund & Cancellation Policy and authorises Delegme to retain eligible amounts as Service Credit wherever applicable.